Privacy Policy

Chuo Alps Kanko Co., Ltd. (hereinafter referred to as “the Company”) considers the proper handling of personal information related to our customers to be a critical responsibility. We have established the specific “Privacy Policy” set forth below and are committed to strictly enforcing this Privacy Policy to protect our customers’ personal information with the utmost care. Please note that customers residing within the EU should also review the additional provisions applicable to the handling of personal information of EU (European Union) and EEA (European Economic Area) residents, in accordance with the EU General Data Protection Regulation (hereinafter referred to as “GDPR”).

• Name, address, and name of the representative of the entity handling personal information

  759-489 Akaho, Komagane City, Nagano Prefecture 399-4117
  Chuo Alps Kanko Co., Ltd.
  Hidekazu Katagishi, President and CEO

• Collection of Personal Information

  We collect personal information through the following methods in connection with transactions related to our facilities and products (including accommodation, food and beverage services, banquets, merchandise sales, the provision and sale of other ancillary products and services, and the hosting of events), as well as in connection with transactions with our business partners.

  • Directly from the individual
    By telephone, in writing (including electronic records), via business cards, verbally, or online
  • Collection from individuals duly authorized by the data subject
    applicants, referrers, travel agencies, partners, and operators handling package tours and other products
  • Information obtained from publicly available sources
    The Internet, newspapers, telephone directories, books, and other publications

• Personal Information Held by Our Company

  The personal information we handle includes the following.

  • Basic customer information (address, name, gender, date of birth, nationality, telephone number, fax number, email address, mailing address, etc.)
  • Additional information about customers (such as occupation, employer details (company name, address, phone number, department, job title), date of marriage, and family information (names, relationship, and dates of birth))
  • Payment information (credit card number, bank account information, billing address, etc.)
  • Information collected through security systems (such as security cameras and key cards)
  • Information automatically collected on the website (cookies, IP addresses, access dates and times, etc.)
  • Communication details (email addresses, phone and fax notes, letters, survey responses, etc.)

• Purpose of Use of Personal Information

  We will use the personal information we collect solely for the purposes specified below and will not use it for any other purposes or beyond the scope specified.

  • Registration and retention of customer information required by law (such as guest registration records)
  • Use for sending newsletters, various special offers, product plans, event information, and other materials
  • We use this information to contact the individuals who submitted surveys or other forms via email, mail, telephone, or fax.
  • We use this information for transactions related to our facilities and products (including lodging, food and beverage services, banquets, merchandise sales, the provision and sale of other ancillary products and services, and the hosting of events), as well as for communications and confirmations related to transactions with our partner businesses and other transactions; for the shipment of products and the payment and settlement of charges; and for other related matters.
  • Used to respond to inquiries and requests submitted to our company

• Disclosure of Personal Information to Third Parties

  We may disclose or share all or part of the personal information we have collected in the following cases:

  • We will do so only after obtaining the customer’s consent. In such cases, we will exercise due care in selecting recipients and parties with whom we share the information, and we will require such third parties to manage the information appropriately in accordance with this policy, just as we do.
  • When statistical data and other information are disclosed or provided in a form that does not allow for the identification of individuals
  • When it is necessary to disclose information to a subcontractor with whom we have entered into a confidentiality agreement
  • In the event of a business succession due to a merger, corporate split, transfer of business operations, or other reasons
  • The designated recipient specified by law in cases where information is provided pursuant to laws and regulations

• Disclosure, Correction, or Suspension of Use of Personal Information, etc.

  If you, as the data subject, request the disclosure, correction, or suspension of use of your personal information, we will verify your identity and respond in good faith within a reasonable and necessary scope. For details regarding the procedures for such requests (required documents, submission methods, identity verification methods, fees, and other information), please contact our “Personal Information Protection Inquiry Desk.” Please note that reservation confirmations for our accommodation, dining, and banquet facilities are handled by our designated customer service desk; please contact them for such inquiries.

• Measures Taken to Ensure the Security of Held Personal Data

  To prevent the leakage, loss, or damage of personal data and to ensure the secure management of personal data, we have implemented the following measures.
  
  
  (Establishment of Guidelines and Regulations for the Handling of Personal Information)
  Recognizing the importance of personal information and considering its appropriate use and management to be a social responsibility, we have formulated a Personal Information Protection Policy and established internal regulations that define proper and specific procedures for the collection, use, management, and disposal of personal information.
  (Organizational Security Measures)
  In addition to appointing a Chief Information Officer and establishing an Information Security Committee, we have designated responsible officers and managers within departments handling personal information, entrusting them with responsibility for the management and operation of personal information to ensure appropriate management.
  (Human Resource Security Measures)
  We continuously conduct education and awareness-raising activities regarding personal information protection for our employees and other relevant personnel.
  (Physical Security Measures)
  We have implemented measures to manage areas where personal data is handled and to prevent the theft or loss of equipment, electronic media, documents, and other materials.
  (Technical Security Measures)
  We have implemented access controls for personal data and measures to prevent unauthorized external access and computer viruses.
  (Understanding the External Environment)
  We have implemented appropriate security measures after thoroughly understanding the personal information protection systems in foreign countries where personal data is stored.

• Other Matters

  • We will establish personal information protection policies in accordance with relevant laws, ordinances, ministerial orders, guidelines, and other regulations pertaining to personal information, and we will review and continuously improve these policies as necessary.
  • We will comply with all relevant laws, regulations, and internal policies regarding the handling of personal information.

• Information About the Website

  The website operated by our company (hereinafter referred to as “this Site”) takes the utmost care in handling and protecting personal information in accordance with this policy to ensure that users can use our services comfortably and safely. However, we cannot be held responsible for the security of your personal information on other websites linked to this Site. We recommend that you carefully review the privacy policies of websites other than ours to ensure the security of your personal information. If such policies are not available, we advise you to contact the relevant department or representative of that website directly to verify the security of your personal information.

  ① Use of Cookies
  This website uses cookies for certain services in order to provide you with a better user experience. Cookies are a type of data sent to your computer by a web server. The cookies used on this website are intended to provide appropriate information and ensure your security; they do not contain any personal information that could identify you. You can refuse cookies by adjusting your browser settings; however, to ensure a smooth experience when using all services on our website, please enable cookies.

  ② Regarding Visitor Access Logs
  This website records information about visitors in the form of access logs. Access logs include the visitor’s domain name, IP address, browser type, and date and time of access, but do not contain any personally identifiable information. Access logs are used for website maintenance and statistical analysis of usage patterns, and are not used for any other purpose.