Travel Agency Terms and Conditions

1

Contracts for packaged tours entered into by our company with travelers (hereinafter referred to as “Packaged Tour Contracts”) shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.

2

Notwithstanding the provisions of the preceding paragraph, if we have entered into a special agreement in writing that does not violate any laws or regulations and does not disadvantage the traveler, such special agreement shall take precedence.

1

For the purposes of these Terms and Conditions, “package tour” refers to a tour organized and conducted by the Company based on a travel plan prepared in advance for the purpose of recruiting travelers, which specifies the travel destination and itinerary, the details of the transportation and accommodation services to be provided to travelers, and the amount of the travel fare to be paid by travelers to the Company.

2

In these Terms and Conditions, “domestic travel” refers to travel within Japan only, and “overseas travel” refers to travel other than domestic travel.

3

In this section, “Communication Contract” means a package tour contract concluded between the Company and a cardmember of a credit card company (hereinafter referred to as the “Affiliated Company”) with which the Company or a company selling the Company’s package tours on its behalf has a partnership, through telephone, mail, facsimile, the Internet, or other means of communication, and under which the traveler agrees in advance that any claims or obligations arising from the packaged tour contract—such as travel costs—held by the Company against the traveler shall be settled in accordance with the cardmember terms and conditions of the Partner Company, as separately stipulated, on or after the date such claims or obligations are due; and the second sentence of Article 16, Paragraph 1, and Article 19, Paragraph 2.

4

In these Terms and Conditions, the term “card transaction date” refers to the date on which the traveler or the Company is required to fulfill its obligation to pay or refund the travel costs, etc., pursuant to the packaged tour contract.

1

Under a packaged tour contract, we undertake to make arrangements and manage the itinerary so that travelers may receive transportation, lodging, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation and lodging providers, in accordance with the travel itinerary established by us.

1

In fulfilling organized tour contracts, we may entrust all or part of the arrangements to other travel agencies, entities engaged in travel arrangements as a business, or other agents, both within and outside Japan.

1

Travelers wishing to apply for a package tour contract with the Company must complete the Company’s designated application form (hereinafter referred to as the “Application Form”) with the required information and submit it to the Company along with an application fee in the amount separately specified by the Company.

2

Notwithstanding the provisions of the preceding paragraph, travelers who wish to apply for a telecommunications contract with the Company must notify the Company of the name of the packaged tour for which they are applying, the tour start date, their membership number, and other relevant details (hereinafter referred to as the “membership number, etc.” in the following article).

3

The deposit referred to in paragraph (1) shall be treated as part of the travel cost, cancellation fee, or penalty fee.

4

Travelers who require special accommodations when participating in a packaged tour should notify us at the time of booking. We will accommodate these requests to the best of our ability.

5

Any costs incurred by the Company in taking special measures for the traveler based on the request described in the preceding paragraph shall be borne by the traveler.

1

We accept reservations for package tour contracts via telephone, mail, fax, the Internet, or other means of communication. In such cases, the contract is not formed at the time of reservation; rather, after we notify the traveler of our acceptance of the reservation, the traveler must submit an application form and a deposit to us, or provide their membership number, etc., within the period specified by us, in accordance with the provisions of Paragraph 1 or 2 of the preceding Article.

2

Upon receipt of the application form and the application fee in accordance with the preceding paragraph, or upon notification of the membership number or other relevant information, the order of priority for concluding a package tour contract shall be determined by the order in which the reservation was accepted.

3

If a traveler fails to submit the deposit within the period specified in paragraph (1) or fails to provide their membership number or other required information, we will treat the reservation as having been canceled.

1

We may refuse to enter into a package tour contract in the following cases: When a prospective participant does not meet the requirements regarding gender, age, qualifications, skills, or other conditions that we have specified in advance.

2

When the number of applicants reaches the planned quota.

3

When a traveler is likely to cause inconvenience to other travelers or hinder the smooth operation of group activities.

4

When a traveler intends to enter into a communication contract but is unable to pay all or part of the travel expenses in accordance with the affiliated company’s cardholder terms and conditions—for example, because the traveler’s credit card is invalid.

5

When a traveler is determined to be a member of, an associate of, or affiliated with a criminal syndicate, a company associated with a criminal syndicate, a corporate extortionist, or any other antisocial force.

6

When a traveler makes violent or unreasonable demands of the Company, or engages in threatening behavior or acts of violence in connection with a transaction, or engages in any similar conduct.

7

When a traveler spreads false rumors, uses deceit or coercion to damage the Company’s reputation or interfere with the Company’s business, or engages in any similar conduct.

8

When there are other operational reasons on our part.

1

A package tour contract shall be deemed to have been concluded when we accept the contract and receive the deposit specified in Article 5, Paragraph 1.

2

Notwithstanding the provisions of the preceding paragraph, the service contract shall be deemed to have been concluded when the traveler receives notification that the Company has accepted the contract.

1

Promptly after the conclusion of the contract as provided in the preceding Article, we will provide the traveler with a written document (hereinafter referred to as the “Contract Document”) setting forth the itinerary, the details of the travel services, the travel price, other terms and conditions of the trip, and matters concerning our liability.

2

The scope of travel services that our company is obligated to arrange and manage under a package tour contract shall be as specified in the written contract referred to in the preceding paragraph.

1

If the contract document referred to in paragraph (1) of the preceding Article cannot specify the confirmed travel itinerary or the names of the transportation or accommodation providers, the contract document shall list, by name, the accommodation providers and the transportation providers deemed material for disclosure that are scheduled to be used; and, after the delivery of said contract document, the day before the travel start date (or, if the application for the package tour contract was made on or after the seventh day prior to the travel start date, the travel start date), a document stating the finalized details (hereinafter referred to as the “Confirmation Document”) shall be delivered by the date specified in said contract document.

2

In the case described in the preceding paragraph, if we receive an inquiry from a traveler wishing to confirm the status of their arrangements, we will respond promptly and appropriately, even before the confirmation document has been issued.

3

Upon delivery of the written confirmation referred to in paragraph (1), the scope of travel services that the Company is obligated to arrange and manage pursuant to paragraph (2) of the preceding Article shall be limited to those specified in said written confirmation.

1

When our company intends to conclude a package tour contract after obtaining the traveler’s prior consent, we shall, in lieu of providing a written itinerary, a document detailing the content of travel services, the travel price, other travel conditions, and matters concerning our company’s liability, or a contract document or confirmation document, provide the information required to be included in such documents (hereinafter referred to as the “Required Information” in this Article) , we shall confirm that the Stated Matters have been recorded in a file on the communication device used by the traveler.

2

In the case described in the preceding paragraph, if the traveler’s communication device does not have a file available for recording the required information, we will record the required information in a file on our communication device (limited to those used exclusively by the traveler) and confirm that the traveler has viewed the information.

1

The traveler must pay the travel fees in the amount specified in the contract to the Company by the date specified in the contract prior to the start of the trip.

2

Upon conclusion of a travel contract, we will accept payment of the travel fees specified in the contract via a partner company’s credit card without requiring the traveler’s signature on the designated form. Furthermore, the date of credit card use shall be deemed the date the travel contract is concluded.

1

In the event of natural disasters, war, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, the provision of transportation services not in accordance with the original itinerary, or other circumstances beyond our control, we may, when deemed unavoidable to ensure the safe and smooth execution of the trip, promptly explain to the traveler in advance the reasons why such circumstances are beyond our control and the causal relationship with the circumstances, and may change the travel itinerary, the content of travel services, or other terms of the packaged tour contract (hereinafter referred to as the “Contract Terms”). However, in cases of emergency where it is unavoidable, we will provide this explanation after the change has been made.

1

The fares and charges applicable to the means of transportation used in the operation of a package tour (hereinafter referred to as “applicable fares and charges” in this Article) are subject to significant increases or decreases—exceeding the extent normally anticipated—compared to the applicable fares and charges publicly announced as valid at the time they were specified during the solicitation of the package tour due to significant changes in economic conditions or other factors, the Company may increase or decrease the travel price within the scope of such increases or decreases.

2

If we increase the travel price in accordance with the provisions of the preceding paragraph, we will notify the traveler of such increase no later than the fifteenth day prior to the travel start date.

3

If the applicable fares and charges specified in paragraph (1) are reduced, we will reduce the total travel cost by the amount of such reduction, in accordance with the provisions of that paragraph.

4

If a change to the terms of the contract pursuant to the preceding Article results in a decrease or increase in the costs required to conduct the tour (including cancellation fees, penalty charges, and other costs already paid or to be paid for travel services not received due to such a change), , we may adjust the travel price within the scope of such changes to the contract terms.

5

If we have specified in the written contract that the travel price varies depending on the number of participants for transportation, accommodation, and other services, and if the number of participants changes after the package tour contract has been concluded for reasons not attributable to us, we may adjust the travel price in accordance with the terms set forth in the written contract.

1

Travelers who have entered into a package tour contract with us may transfer their contractual rights to a third party with our consent.

2

If a traveler wishes to request the Company’s consent as specified in the preceding paragraph, the traveler must complete the Company’s designated form with the required information and submit it to the Company along with the prescribed fee.

3

The transfer of contractual status referred to in paragraph (1) shall take effect upon our consent, and thereafter, the third party to whom the status under the travel contract has been transferred shall succeed to all rights and obligations of the traveler under said packaged tour contract.

1

Travelers may cancel a packaged tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company. In the case of cancellation of a contract concluded via telecommunications, the Company will accept payment of the cancellation fee using a partner company’s credit card without requiring the traveler’s signature on the designated form.

2

Notwithstanding the provisions of the preceding paragraph, a traveler may cancel a packaged tour contract without paying a cancellation fee prior to the start of the tour in the following cases:

• When the terms of the contract are amended by our company; provided, however, that this applies only when such amendments are those listed in the left column of Schedule 2 or other significant amendments.
• When the travel price is increased pursuant to the provisions of Article 14, paragraph (1).
• In the event of natural disasters, civil unrest, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances that render the safe and smooth execution of the trip impossible or highly likely to become impossible.
• If the Company fails to provide the traveler with a written confirmation by the date specified in Article 10, Paragraph 1.
• When, due to reasons attributable to our company, it becomes impossible to carry out the trip in accordance with the itinerary set forth in the contract.

3

Notwithstanding the provisions of paragraph (1), if, after the commencement of the trip, a traveler is unable to receive the travel services specified in the written contract for reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, the traveler may cancel the portion of the contract pertaining to the travel services that can no longer be received without paying a cancellation fee.

4

In the case described in the preceding paragraph, the Company shall refund to the traveler the portion of the travel price corresponding to the travel services that can no longer be received. However, if the circumstances described in the preceding paragraph are not attributable to the Company, the Company shall refund to the traveler the amount remaining after deducting from the aforementioned amount any cancellation fees, penalties, or other expenses already paid or to be paid in connection with the travel services in question.

1

We may cancel a packaged tour contract prior to the start of the tour in the following cases, after explaining the reasons to the traveler.

• When it is determined that a traveler does not meet the conditions for participants—such as gender, age, qualifications, skills, or other requirements—that we have specified in advance.
• When a traveler is deemed unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.
• When a traveler is deemed likely to cause inconvenience to other travelers or hinder the smooth operation of the group tour.
• When a traveler demands a burden exceeding a reasonable scope regarding the terms of the contract.
• When the number of travelers does not reach the minimum number of participants specified in the contract document.
• When there is a very high likelihood that the conditions necessary for the trip—such as the required snowfall for a ski trip—which were clearly stated at the time of contract conclusion, will not be met.
• In the event of natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, orders from government authorities, or other circumstances beyond our control, if the safe and smooth execution of the trip according to the itinerary specified in the contract becomes impossible or there is a high likelihood that it will become impossible.
• In cases where a payment agreement has been concluded, and the traveler is unable to settle all or part of the debt related to the travel costs, etc., in accordance with the cardholder terms and conditions of the partner company, such as when the traveler’s credit card becomes invalid.
• When it is determined that the traveler falls under any of the provisions of Article 7, Items 5 through 7.

2

If the traveler fails to pay the travel fare by the date specified in the written contract under Article 12, Paragraph 1, the traveler shall be deemed to have canceled the packaged tour contract as of the day following that date. In such a case, the traveler must pay the Company a penalty equal to the cancellation fee specified in Paragraph 1 of the preceding Article.

3

If the Company intends to cancel a packaged tour contract for the reasons listed in Paragraph 1, Item 5, it shall notify the traveler of the cancellation no later than the thirteenth day prior to the tour start date (or the third day prior for day trips) for domestic tours, and no later than the twenty-third day prior to the tour start date (or the thirty-third day prior for tours commencing during peak seasons as specified in Appendix 1) for overseas tours.

1

In the following cases, we may cancel part of the packaged tour contract, even after the tour has begun, provided we explain the reasons to the traveler.

• When a traveler is unable to continue the trip due to illness, the absence of a necessary caregiver, or other reasons.
• When a traveler disrupts the discipline of the group—by failing to follow the Company’s instructions given by a tour conductor or other personnel necessary for the safe and smooth conduct of the trip, or by committing acts of violence or intimidation against such personnel or other traveling companions—thereby hindering the safe and smooth conduct of the trip.
• When it is determined that the traveler falls under any of the provisions of Article 7, Items 5 through 7.
• When natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other circumstances beyond our control arise, rendering it impossible to continue the trip.

2

If we terminate a package tour contract pursuant to the preceding paragraph, the contractual relationship between us and the traveler shall be terminated only with respect to the future. In such a case, our obligations regarding travel services already provided to the traveler shall be deemed to have been validly fulfilled.

3

In the case described in the preceding paragraph, we will refund to the traveler the portion of the travel fare corresponding to the travel services that the traveler has not yet received, after deducting any cancellation fees, penalties, or other costs already paid or to be paid in connection with such travel services.

1

In cases where the travel price has been reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or where a packaged tour contract has been canceled pursuant to the provisions of the preceding three articles, and an amount is due for refund to the traveler, we shall refund such amount to the traveler within seven days from the day following the cancellation in the case of a refund due to cancellation prior to the commencement of the tour, and within thirty days from the day following the travel end date specified in the written contract in the case of a refund due to a reduction or cancellation after the commencement of the tour.

2

If we have entered into a travel contract with a traveler, and a refund is due to the traveler because the travel price has been reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or because the travel contract has been canceled pursuant to the provisions of the preceding three articles, we will refund the applicable amount to the traveler in accordance with the card member terms and conditions of our partner company. In such cases, the Company shall notify the traveler of the amount to be refunded within seven days from the day following the cancellation for refunds due to cancellation prior to the start of the trip, and within thirty days from the day following the travel end date stated in the written contract for refunds due to a reduction in the travel price or cancellation after the start of the trip; the date on which such notification is made to the traveler shall be deemed the card usage date.

3

The provisions of the preceding two paragraphs shall not preclude the traveler or the Company from exercising their right to claim damages in accordance with the provisions of Article 27 or Article 30, paragraph 1.

1

If we cancel a packaged tour contract after the tour has begun pursuant to Article 18, Paragraph 1, Item 1 or Item 4, we will, at the traveler’s request, arrange the travel services necessary for the traveler to return to the departure point of the tour.

2

In the case described in the preceding paragraph, the traveler shall bear all expenses incurred in returning to the point of departure.

1

The provisions of this chapter shall apply to the conclusion of a package tour contract in which multiple travelers traveling the same itinerary at the same time designate a responsible representative (hereinafter referred to as the “contract representative”) and submit an application.

1

Unless otherwise agreed upon in a special agreement, we will deem the contract representative to have full authority to act on behalf of the travelers comprising the group (hereinafter referred to as “group members”) in concluding package tour contracts, and all transactions related to travel services for said group will be conducted with said contract representative.

2

The contract representative must submit a list of members to the Company by the date specified by the Company.

3

The Company assumes no liability whatsoever for any debts or obligations that the contracting party currently owes or is expected to owe to the members in the future.

4

If the contract representative does not accompany the group, we will consider the member designated in advance by the contract representative to be the contract representative once the trip has begun.

1

We strive to ensure that travelers enjoy safe and smooth trips, and we provide the following services to travelers. However, this does not apply if we have entered into a separate agreement with the traveler that differs from these terms.

• If it is determined that there is a risk that a traveler will be unable to receive travel services during the trip, necessary measures must be taken to ensure that the traveler receives the travel services provided under the package tour contract.
• If, despite taking the measures described in the preceding paragraph, it becomes necessary to modify the terms of the contract, alternative services must be arranged. In such cases, if the travel itinerary is changed, efforts must be made to ensure that the revised itinerary remains consistent with the original intent of the trip; if the content of the travel services is changed, efforts must be made to ensure that the revised services are equivalent to the original ones; and every effort must be made to keep changes to the contract terms to a minimum.

1

From the start of the tour until its conclusion, travelers must follow our instructions to ensure the tour proceeds safely and smoothly when traveling as a group.

1

Depending on the nature of the trip, we may assign a tour escort or other personnel to accompany the group and have them perform all or part of the duties listed in each item of Article 23, as well as any other duties related to the packaged tour that we deem necessary.

2

As a general rule, the hours during which tour guides and other personnel referred to in the preceding paragraph perform the duties specified therein shall be from 8:00 a.m. to 8:00 p.m.

1

If we determine that a traveler is in a condition requiring assistance due to illness, injury, or other reasons during the trip, we may take necessary measures. In such cases, if the situation is not attributable to our negligence, the traveler shall bear the costs incurred for such measures and must pay those costs by the date and in the manner specified by us.

1

In the performance of a package tour contract, the Company shall be liable to compensate travelers for any damages caused by the Company or by a party to whom the Company has outsourced arrangements pursuant to the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”) due to willful misconduct or negligence. However, this shall apply only if the Company is notified within two years from the day following the occurrence of the damage.

2

If a traveler suffers damage due to natural disasters, war, civil unrest, the suspension of travel services by transportation or accommodation providers, orders from government authorities, or other causes beyond the control of the Company or its agents, the Company shall not be liable for such damage, except as provided in the preceding paragraph.

3

Notwithstanding the provisions of Paragraph 1, the Company shall compensate for damages arising from lost or damaged baggage only if the Company is notified within fourteen days from the day following the occurrence of the damage for domestic travel, or within twenty-one days for overseas travel, up to a limit of 150,000 yen per traveler (except in cases where the Company is found to have acted with intent or gross negligence).

1

Regardless of whether the Company is liable under the provisions of Paragraph 1 of the preceding Article, the Company shall pay compensation and condolence payments in predetermined amounts for certain damages sustained by travelers to their life, body, or luggage while participating in a packaged tour, in accordance with the provisions of the attached Travel Arrangement Contract.

2

If the Company is liable for the damages referred to in the preceding paragraph pursuant to the provisions of paragraph (1) of the preceding Article, the compensation payable by the Company under the preceding paragraph shall be deemed to be such damages, to the extent of the amount of damages payable under such liability.

3

In the cases specified in the preceding paragraph, our obligation to pay compensation under paragraph (1) shall be reduced by an amount equivalent to the damages we are required to pay under paragraph (1) of the preceding Article (including compensation deemed to be damages pursuant to the preceding paragraph).

4

With respect to package tours organized by our company for which we collect separate tour fees from travelers currently participating in our package tours, such tours shall be treated as part of the main package tour contract.

1

In the event of a material change to the contract terms listed in the upper column of Schedule 2 (excluding the changes listed in the following items; provided, however, that this exclusion does not apply to changes resulting from a shortage of seats, rooms, or other facilities at transportation or accommodation providers, even though such providers are providing the relevant travel services), the Company shall pay compensation for the change in an amount equal to or greater than the travel price multiplied by the rate specified in the lower column of said schedule within thirty days from the day following the end of the trip. However, this shall not apply if it is clear that the Company is liable for such changes pursuant to the provisions of Article 27, Paragraph 1.

1　Changes due to the following reasons

• Natural disasters
• Wars
• Riots
• Orders from government agencies
• Suspension of travel services by transportation or lodging providers
• Provision of transportation services that deviate from the original itinerary
• Measures necessary to ensure the safety of travelers’ lives or physical well-being

2　Changes pertaining to the portion of the package tour contract that has been canceled pursuant to the provisions of Articles 16 through 18

2

The amount of change compensation payable by the Company shall be limited to an amount calculated by multiplying the travel price by a rate of 15% or more, as determined by the Company, per traveler per packaged tour. Furthermore, if the amount of change compensation payable per traveler per packaged tour is less than 1,000 yen, the Company shall not pay such compensation.

3

If, after the Company has paid the change compensation pursuant to the provisions of paragraph (1), it becomes clear that the Company is liable for such change pursuant to the provisions of Article 27, paragraph (1), the traveler must return the change compensation pertaining to such change to the Company. In such a case, the Company shall pay the balance remaining after offsetting the amount of damages the Company is required to pay pursuant to the provisions of the same paragraph against the amount of change compensation the traveler is required to return.

1

If the Company suffers damage due to the traveler’s willful misconduct or negligence, the traveler must compensate the Company for such damage.。

2

When entering into a package tour contract, travelers must make every effort to understand the terms of the contract—including their rights and obligations—by utilizing the information provided by the Company.

3

In order to ensure the smooth provision of the travel services specified in the contract after the trip has begun, travelers must promptly notify us, our travel agent, or the relevant service provider at the destination if they become aware that the travel services provided differ from those specified in the contract.

1

Travelers or members of a group who have entered into a package tour contract with our company may receive payment for claims arising from such transactions from the business security deposit that our company has deposited in accordance with the provisions of Article 7, Paragraph 1 of the Travel Agency Act.

2

The name and address of the depository where we have deposited our business security deposit are as follows.

• Name: Ina Branch Office, Nagano District Legal Affairs Bureau
• Address: 5064-1 Chuo, Ina City

1

Contracts for commissioned planned travel concluded by our company with travelers (hereinafter referred to as “commissioned planned travel contracts”) shall be governed by the provisions of these terms and conditions. Matters not provided for in these terms and conditions shall be governed by laws and regulations or established general custom.

2

If our company concludes a special agreement in writing, without violating laws and regulations and to the extent that it does not disadvantage the traveler, such special agreement shall take precedence over the provisions of the preceding paragraph.

1

In these terms and conditions, “commissioned planned travel” means travel carried out based on a travel plan that our company prepares at the request of a traveler, specifying the destination and itinerary of the trip, the contents of transportation or accommodation services that the traveler may receive, and the amount of the travel price to be paid by the traveler to our company.

2

In these terms and conditions, “domestic travel” means travel within Japan only, and “overseas travel” means travel other than domestic travel.

3

In this section, “communication contract” means a commissioned planned travel contract concluded with a cardholder of a credit card company affiliated with our company (hereinafter referred to as the “affiliated company”) upon an application made by telephone, mail, facsimile, the internet, or other means of communication, under which the traveler has заранее agreed that claims or obligations relating to travel charges, etc. arising under the commissioned planned travel contract and held by our company against the traveler shall be settled, in accordance with the cardholder terms and conditions separately prescribed by the affiliated company, on or after the date on which such claims or obligations are due to be performed, and the payment of the travel charges, etc. under such commissioned planned travel contract shall be made by the method prescribed in Article 12, Paragraph 2, the second sentence of Article 16, Paragraph 1, or Article 19, Paragraph 2.

1

Under a commissioned planned travel contract, our company undertakes to arrange and manage the itinerary so that the traveler may receive transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation and accommodation providers, etc., in accordance with the travel schedule established by our company.

1

In performing a commissioned planned travel contract, our company may have all or part of the arrangements carried out on its behalf by other travel agencies within or outside Japan, persons engaged in arrangement services as a business, or other assistants.

1

When a traveler who intends to apply for a commissioned planned travel contract requests it, our company shall, except when there are business reasons preventing it, issue a document setting forth the contents of the plan prepared in accordance with the details of the request, including the travel schedule, the contents of travel services, the travel price, and other travel conditions (hereinafter referred to as the “planning document”).

2

In the planning document referred to in the preceding paragraph, our company may indicate the amount of the handling fee relating to the plan (hereinafter referred to as the “planning fee”) as part of the breakdown of the travel price.

1

A traveler who intends to apply to our company for a commissioned planned travel contract in relation to the contents of the plan stated in the planning document referred to in Paragraph 1 of the preceding article must enter the prescribed information in the application form prescribed by our company (hereinafter referred to as the “application form”) and submit it to our company together with the application deposit in the amount separately determined by our company.

2

A traveler who intends to apply to our company for a communication contract in relation to the contents of the plan stated in the planning document referred to in Paragraph 1 of the preceding article must, notwithstanding the provisions of the preceding paragraph, notify our company of the member number and other particulars.

3

The application deposit referred to in Paragraph 1 shall be treated as part of the travel price (including the planning fee, if its amount is specified as part of the breakdown) or as part of the cancellation fee or penalty.

4

Travelers who require special consideration when participating in a commissioned planned travel arrangement should make that request at the time of application for the contract. In such cases, our company shall respond to the extent possible.

5

The costs required for special measures taken by our company for the traveler based on the request in the preceding paragraph shall be borne by the traveler.

1

Our company may refuse to conclude a commissioned planned travel contract in the following cases.

• When the traveler is likely to cause inconvenience to other travelers or hinder the smooth implementation of group travel.
• When the traveler intends to conclude a communication contract and the traveler’s credit card is invalid or otherwise the traveler cannot settle part or all of the obligations related to travel charges, etc. in accordance with the cardholder terms and conditions of the affiliated company.
• When the traveler is recognized as an organized crime group member, a quasi-member of an organized crime group, a person related to an organized crime group, an organized crime group-related company, a sokaiya, or any other antisocial force.
• When the traveler engages in violent demands, unjust demands, threatening language or violence in connection with transactions, or other conduct equivalent to the foregoing against our company.
• When the traveler spreads rumors, uses deception, or uses force to damage our company’s credit or obstruct our company’s business, or engages in conduct equivalent to the foregoing.
• When there are other business reasons on the part of our company.

1

A commissioned planned travel contract shall be formed when our company accepts the conclusion of the contract and receives the application deposit referred to in Article 6, Paragraph 1.

2

Notwithstanding the preceding paragraph, a communication contract shall be formed when the notice from our company stating that it accepts the conclusion of the contract reaches the traveler.

1

Promptly after the contract is formed as provided in the preceding article, our company shall issue to the traveler a document setting forth the travel schedule, the contents of travel services, the travel price, other travel conditions, and matters concerning our company’s responsibility (hereinafter referred to as the “contract document”).

2

If our company has specified the amount of the planning fee in the planning document referred to in Article 5, Paragraph 1, our company shall specify that amount in the contract document referred to in the preceding paragraph.

3

The scope of the travel services for which our company is obligated to make arrangements and manage the itinerary under the commissioned planned travel contract shall be as stated in the contract document referred to in Paragraph 1.

1

If the contract document referred to in Paragraph 1 of the preceding article cannot state the confirmed travel schedule or the names of transportation or accommodation facilities, then after enumerating in that contract document the accommodation facilities and important transportation providers planned to be used, our company shall, by the day before the trip starts (or, if the application for the commissioned planned travel contract was made on or after the seventh day counting backward from the day before the trip starts, by the date set forth in that contract document up to the trip start date), issue a document stating the confirmed status of those items (hereinafter referred to as the “definitive document”).

2

In the case referred to in the preceding paragraph, if a traveler requests confirmation of the arrangement status, our company shall respond promptly and appropriately even before the definitive document is issued.

3

If the definitive document referred to in Paragraph 1 is issued, the scope of the travel services for which our company is obligated to make arrangements and manage the itinerary under the provisions of Paragraph 3 of the preceding article shall be specified as stated in that definitive document.

1

With the traveler’s prior consent, if our company provides, by means of information and communication technology, the matters that should be stated in the planning document, the document to be delivered to the traveler when concluding a commissioned planned travel contract, the contract document, or the definitive document, in lieu of delivering such documents, our company shall confirm that the matters to be stated have been recorded in a file on the communication device used by the traveler.

2

In the case referred to in the preceding paragraph, if the communication device used by the traveler does not have a file for recording the matters to be stated, our company shall record the matters to be stated in a file on the communication device used by our company (limited to one used exclusively for that traveler) and confirm that the traveler has viewed the matters to be stated.

1

The traveler shall pay to our company the travel price in the amount stated in the contract document by the due date stated in the contract document up to the trip start date.

2

When a communication contract has been concluded, our company shall receive payment of the travel price in the amount stated in the contract document through the affiliated company’s card, without the traveler’s signature on the prescribed slip. The card usage date shall be deemed the date of formation of the travel contract.

1

The traveler may request our company to change the travel schedule, the contents of the travel services, and other details of the commissioned planned travel contract (hereinafter referred to as the “contract details”). In such cases, our company shall comply with the traveler’s request to the extent possible.

2

If a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from public authorities, provision of transportation services not based on the original operation plan, or any other cause beyond our company’s control occurs, and it is unavoidable for the safe and smooth implementation of the trip, our company may change the contract details after promptly explaining in advance to the traveler the reason why the cause is beyond our company’s control and the causal relationship with the cause. However, in an emergency, if unavoidable, the explanation will be given after the change.

1

When a traveler participating in a package tour conducted by our company suffers bodily injury due to a sudden and accidental external accident (hereinafter referred to as an “accident”) during participation in that package tour, our company shall pay death compensation, residual disability compensation, hospitalization allowance, and outpatient allowance (hereinafter referred to as “compensation, etc.”) to the traveler or the traveler’s statutory heirs in accordance with the provisions of Chapters 1 through 4.

2

The injury referred to in the preceding paragraph includes poisoning symptoms that arise suddenly when toxic gas or toxic substances are accidentally and temporarily inhaled, absorbed, or ingested from outside the body (excluding poisoning symptoms that arise as a result of continuous inhalation, absorption, or ingestion). However, bacterial food poisoning is excluded.

1

In these regulations, “package tour” means the items defined in Article 2, Paragraph 1 of Part I of the Standard Travel Agency Terms and Conditions for Recruiting-Type Package Travel Contracts and Article 2, Paragraph 1 of Part I of the Standard Travel Agency Terms and Conditions for Commissioned Planned Travel Contracts.

2

In these regulations, “during participation in the package tour” means the period from the time the traveler begins to receive the services of the first transportation or accommodation provider, etc. specified in the package tour itinerary provided by tickets, etc. arranged in advance by our company for the purpose of participating in the package tour, until the time the traveler completes receipt of the services of the last transportation or accommodation provider, etc. However, if the traveler departs from the predetermined itinerary of the package tour and has notified our company in advance of the planned time of departure and return, the period from the time of departure until the planned time of return shall be regarded as “during participation in the package tour.” If the traveler departs without notifying our company in advance of the planned time of departure and return, or departs with no planned return, then the period from the time of departure until the time of return, or thereafter, shall not be regarded as “during participation in the package tour.” In addition, if the package tour itinerary includes a day on which the traveler does not receive any services from transportation or accommodation providers, etc. arranged by our company (according to the local standard time of the travel destination), and if the contract document clearly states that such day is excluded and that compensation and allowance under these regulations will not be paid for damage suffered by the traveler due to an accident occurring on such day, then such day shall not be regarded as “during participation in the package tour.”

3

The phrase “the time when the provision of services begins” in the preceding paragraph means any of the following times.

• When a tour conductor, an employee of our company, or an agent performs reception procedures, the time those procedures are completed.
• When the reception referred to in the preceding item is not performed, and the first transportation or accommodation provider, etc. is:

4

The phrase “the time when receipt of services is completed” in Paragraph 2 means any of the following times.

• When a tour conductor, an employee of our company, or an agent announces dissolution, the time of that announcement.
• When the dissolution announcement referred to in the preceding item is not made, and the last transportation or accommodation provider, etc. is:

1

Our company shall not pay compensation, etc. for injuries arising from any of the causes listed in the following items.

A

Intentional act of the traveler. However, this shall not apply to injuries suffered by persons other than the traveler concerned.

B

Intentional act of the person entitled to receive death compensation. However, if that person is one of the recipients of the death compensation, this shall not apply to the amount to be received by the other persons.

C

Suicide, criminal act, or fight by the traveler. However, this shall not apply to injuries suffered by persons other than the traveler concerned.

D

An accident occurring while the traveler is driving a motor vehicle or motorized bicycle without the driving qualifications prescribed by law, or while in a state where drunkenness may prevent normal driving. However, this shall not apply to injuries suffered by persons other than the traveler concerned.

E

An accident occurring while the traveler intentionally engages in conduct in violation of laws and regulations, or while receiving services that violate laws and regulations. However, this shall not apply to damage suffered by persons other than the traveler concerned.

F

Cerebral disease, illness, or loss of consciousness of the traveler. However, this shall not apply to injuries suffered by persons other than the traveler concerned.

G

Pregnancy, childbirth, premature birth, miscarriage, surgical operation, or other medical treatment of the traveler. However, this shall not apply when treating injuries that our company is obligated to compensate for.

H

An accident occurring during the execution of a sentence or while the traveler is in detention or imprisoned.

I

War, use of force by a foreign state, revolution, seizure of power, civil war, armed rebellion, or any other similar disturbance, or riot (for the purposes of these regulations, a state in which the peace is significantly disturbed nationwide or in part of the area by the conduct of a crowd or a group of many persons, and which is recognized as a serious public security situation).

J

Radioactive, explosive, or other harmful properties of nuclear fuel materials (including spent fuel; the same applies below) or materials contaminated by nuclear fuel materials (including fission products), or accidents caused by such properties.

K

Accidents arising in connection with the causes listed in Item 2, or accidents arising based on the resulting disorder of public order.

L

Radiation exposure or radioactive contamination other than that set forth in Item 10.

2

Regardless of the cause, our company shall not pay compensation, etc. for cervical syndrome (so-called “whiplash”) or lower back pain with no objective symptoms.

1

In the case of package tours for domestic travel, our company shall not pay compensation, etc. for injuries arising from the following causes in addition to the causes set forth in the preceding article.

A

Earthquake, volcanic eruption, or tsunami.

B

Accidents arising in connection with the cause listed in the preceding item, or accidents arising based on the resulting disorder of public order.

1

Our company shall not pay compensation, etc. for the injuries listed in the following items unless the acts in those items are included in the travel itinerary of the package tour designated in advance by our company. However, if the act in each item is included in the relevant travel itinerary, our company shall also pay compensation, etc. for injuries caused by similar acts during package tour participation outside the itinerary.

2

Injuries occurring while the traveler is engaging in sports or activities specified in Appendix I.

3

Injuries occurring while the traveler is engaged in competition, racing, entertainment (including practice) using an automobile, motorized bicycle, or motorboat, or test driving (meaning driving or operation for the purpose of performance testing). However, injuries occurring while doing any of these activities on public roads using an automobile or motorized bicycle shall be compensated even if they are not included in the package tour itinerary.

4

Injuries occurring while the traveler is operating an aircraft other than an aircraft operated on a route by an air transport service provider (whether a scheduled or unscheduled flight).

1

Our company may choose not to pay compensation, etc. if the traveler or the person entitled to receive death compensation falls under any of the following items. However, if that person is one of the recipients of the death compensation, this shall not apply to the amount to be received by the other persons.

2

Being recognized as an organized crime group, organized crime group member, quasi-member of an organized crime group, organized crime-related company, or any other antisocial force (hereinafter referred to as “antisocial forces”).

3

Being recognized as involved with antisocial forces by providing funds or other benefits, or otherwise providing convenience to such forces.

4

Being recognized as improperly using antisocial forces.

5

Being recognized as having a socially reprehensible relationship with antisocial forces.

1

If a traveler suffers an injury referred to in Article 1 and, as a direct result thereof, dies within 180 days from the date of the accident, our company shall pay death compensation to the traveler’s statutory heirs in the amount of 25 million yen per traveler for package tours for overseas travel, or 15 million yen per traveler for package tours for domestic travel (hereinafter referred to as the “compensation amount”). However, if residual disability compensation has already been paid for that traveler, the remaining amount shall be paid after deducting the amount already paid from the compensation amount.

1

If a traveler suffers an injury referred to in Article 1 and, as a direct result thereof, develops a residual disability within 180 days from the date of the accident (meaning a serious impairment of function or loss of part of the body that remains and cannot be recovered in the future after the injury that caused it has healed; the same applies hereinafter), our company shall pay residual disability compensation to the traveler in the amount obtained by multiplying the compensation amount by the rate set forth in each item of Appendix II, per traveler.

2

Notwithstanding the provisions of the preceding paragraph, if the traveler remains in a condition requiring treatment even after 180 days from the date of the accident, our company shall determine the degree of residual disability based on a physician’s diagnosis on the 181st day from the date of the accident and pay residual disability compensation accordingly.

3

For residual disabilities not listed in Appendix II, the amount of residual disability compensation shall be determined according to the degree of bodily impairment, regardless of the traveler’s occupation, age, social status, or other circumstances, and in accordance with the classification of the items in Appendix II. However, no residual disability compensation shall be paid for impairments that do not amount to functional disabilities listed in Appendix II, Items 1-(3), 1-(4), 2-(3), 4-(4), and 5-(2).

4

If two or more types of residual disability arise from the same accident, our company shall apply the preceding three paragraphs to each and pay the total amount. However, for residual disabilities of the upper limbs (arms and hands) or lower limbs (legs and feet) set forth in Appendix II, Items 7, 8, and 9, the residual disability compensation per limb shall be limited to 60% of the compensation amount.

5

The amount of residual disability compensation payable by our company under the preceding paragraphs shall be limited to the compensation amount per traveler, per package tour.

1

If a traveler suffers an injury referred to in Article 1 and, as a direct result thereof, becomes unable to perform ordinary work or live an ordinary life and is hospitalized (meaning entering a hospital or clinic and devoting oneself to treatment under the constant supervision of a physician because treatment by a physician is necessary and treatment at home, etc. is difficult; the same applies hereinafter in this article), our company shall pay hospitalization allowance to the traveler according to the number of days of hospitalization (hereinafter referred to as “hospitalization days”) as follows.

A

In the case of package tours for overseas travel

• If the traveler suffers an injury requiring hospitalization for 180 days or more: 400,000 yen
• If the traveler suffers an injury requiring hospitalization for 90 days or more but less than 180 days: 200,000 yen
• If the traveler suffers an injury requiring hospitalization for 7 days or more but less than 90 days: 100,000 yen
• If the traveler suffers an injury requiring hospitalization for less than 7 days: 40,000 yen

B

In the case of package tours for domestic travel

• If the traveler suffers an injury requiring hospitalization for 180 days or more: 200,000 yen
• If the traveler suffers an injury requiring hospitalization for 90 days or more but less than 180 days: 100,000 yen
• If the traveler suffers an injury requiring hospitalization for 7 days or more but less than 90 days: 50,000 yen
• If the traveler suffers an injury requiring hospitalization for less than 7 days: 20,000 yen

2

Even if the traveler is not hospitalized, if the traveler falls under any item of Appendix III and receives treatment by a physician, the period during which the traveler is in that condition shall be deemed hospitalization days for the purposes of the preceding paragraph.

3

If, for one traveler, hospitalization allowance and death compensation, or hospitalization allowance and residual disability compensation, are both payable, our company shall pay the total amount.

1

If a traveler suffers an injury referred to in Article 1 and, as a direct result thereof, becomes unable to perform ordinary work or carry on ordinary life without difficulty, and also receives outpatient treatment (meaning visiting a hospital or clinic and receiving treatment by a physician, including house calls, when treatment by a physician is necessary; the same applies hereinafter in this article), and the number of such days (hereinafter referred to as “outpatient days”) is three days or more, our company shall pay outpatient allowance to the traveler according to the number of such days as follows.

2

In the case of package tours for overseas travel

• If the traveler suffers an injury requiring outpatient treatment for 90 days or more: 100,000 yen
• If the traveler suffers an injury requiring outpatient treatment for 7 days or more but less than 90 days: 50,000 yen
• If the traveler suffers an injury requiring outpatient treatment for 3 days or more but less than 7 days: 20,000 yen

3

In the case of package tours for domestic travel

• If the traveler suffers an injury requiring outpatient treatment for 90 days or more: 50,000 yen
• If the traveler suffers an injury requiring outpatient treatment for 7 days or more but less than 90 days: 25,000 yen
• If the traveler suffers an injury requiring outpatient treatment for 3 days or more but less than 7 days: 10,000 yen

4

Even if the traveler does not receive outpatient treatment, if the traveler wears a cast, etc. continuously, under a physician’s instruction, to immobilize the injured area in cases such as fractures, and our company recognizes that this causes a significant hindrance to ordinary work or ordinary life, the period during which the traveler is in that condition shall be deemed outpatient days for the purposes of the preceding paragraph.

5

Our company shall not pay outpatient allowance for outpatient treatment after the injury has healed to the extent that it no longer hinders ordinary work or ordinary life.

6

In any case, our company shall not pay outpatient allowance for outpatient treatment after 180 days have elapsed from the date of the accident.

7

If, for one traveler, outpatient allowance and death compensation, or outpatient allowance and residual disability compensation, are both payable, our company shall pay the total amount.

1

If, for one traveler, hospitalization days and outpatient days are each one day or more, our company shall, notwithstanding the provisions of the preceding two articles, pay only the allowance with the larger amount among the following (if the amounts are equal, the one listed in Item 1):

2

The hospitalization allowance payable by our company for the relevant hospitalization days

3

The outpatient allowance payable by our company for the relevant number of days, counting the relevant number of outpatient days (excluding those during the period for which the company should pay hospitalization allowance) plus the hospitalization days as outpatient days

1

If a traveler is not found even 30 days after the aircraft or vessel on which the traveler was aboard has gone missing or suffered disaster, the traveler shall be presumed to have died from the injury referred to in Article 1 on the date the aircraft or vessel went missing or suffered disaster.

1

If the injury referred to in Article 1 becomes more serious due to the effect of a physical impairment or illness that already existed when the traveler suffered the injury referred to in Article 1, or due to the effect of an injury or illness that arose after the injury referred to in Article 1 and unrelated to the accident that caused it, our company shall determine and pay the amount corresponding to the case where such effect did not exist.

1

When a traveler suffers an injury referred to in Article 1, our company may request the traveler or the person entitled to receive death compensation to explain the extent of the injury, an outline of the accident that caused it, and other matters, or may request a medical examination of the traveler’s body or an autopsy of the body. In such case, the traveler or the person entitled to receive death compensation must cooperate with such requests.

2

If a traveler or the person entitled to receive death compensation suffers an injury referred to in Article 1 due to a cause not known to our company, the traveler or such person must report to our company the extent of the injury, an outline of the accident that caused it, and other matters within 30 days from the date of the accident.

3

If the traveler or the person entitled to receive death compensation, without justifiable reason recognized by our company, violates the provisions of the preceding two paragraphs, or in connection with such explanation or report fails to state facts known to them or states false facts, our company shall not pay compensation, etc.

1

When a traveler or the person entitled to receive death compensation seeks payment of compensation, etc., they must submit to our company the prescribed claim form for compensation, etc. and the documents listed below.

A

In the case of a claim for death compensation

• The traveler’s family register transcript, and the family register transcripts and seal certificate of the statutory heirs
• Accident certificate issued by a public agency (or by a third party if unavoidable)
• Traveler’s death certificate or postmortem certificate

B

In the case of a claim for residual disability compensation

• Traveler’s seal certificate
• Accident certificate issued by a public agency (or by a third party if unavoidable)
• Medical certificate issued by a physician certifying the degree of residual disability

C

In the case of a claim for hospitalization allowance

• Accident certificate issued by a public agency (or by a third party if unavoidable)
• Medical certificate issued by a physician certifying the degree of injury
• Certificate documents from the hospital or clinic stating the number of hospitalization days or outpatient days

D

In the case of a claim for outpatient allowance

• Accident certificate issued by a public agency (or by a third party if unavoidable)
• Medical certificate issued by a physician certifying the degree of injury
• Certificate documents from the hospital or clinic stating the number of hospitalization days or outpatient days

E

Our company may request the submission of documents other than those listed in the preceding paragraph or may permit the omission of some of the documents listed in the preceding paragraph.

F

If the traveler or the person entitled to receive death compensation violates the provisions of Paragraph 1, or in connection with the submitted documents fails to state facts known to them or states false facts, our company shall not pay compensation, etc.

1

If a traveler participating in a package tour conducted by our company suffers damage to personal items carried on the trip (hereinafter referred to as “compensable items”) due to an accidental accident occurring during participation in the package tour, our company shall pay baggage damage compensation (hereinafter referred to as “damage compensation”) in accordance with the provisions of this chapter.

1

Our company shall not pay damage compensation for damage arising from any of the causes listed below.

A

Intentional act of the traveler. However, this shall not apply to damage suffered by persons other than the traveler concerned.

B

Intentional act of a relative living in the same household as the traveler. However, this shall not apply if the act was not committed for the purpose of causing the traveler to receive damage compensation.

C

Suicide, criminal act, or fight by the traveler. However, this shall not apply to damage suffered by persons other than the traveler concerned.

D

An accident occurring while the traveler is driving a motor vehicle or motorized bicycle without the driving qualification prescribed by law, or while in a state where drunkenness may prevent normal driving. However, this shall not apply to damage suffered by persons other than the traveler concerned.

E

An accident occurring while the traveler intentionally engages in conduct in violation of laws and regulations, or while receiving services that violate laws and regulations. However, this shall not apply to damage suffered by persons other than the traveler concerned.

F

Exercise of public power by the state or a public body, such as seizure, requisition, confiscation, destruction, or similar acts. However, this excludes cases taken as measures necessary for fire fighting or evacuation.

G

Defects in a compensable item. However, defects that could not have been discovered with reasonable care by the traveler or by a person managing the compensable item on behalf of the traveler are excluded.

H

Natural wear and tear, rust, mold, discoloration, rodent damage, insect damage, and similar deterioration of a compensable item.

I

Mere damage to appearance that does not impair the function of the compensable item.

J

Leakage of liquid that is a compensable item. However, this shall not apply to damage caused to other compensable items as a result.

K

Leaving compensable items behind or losing them.

L

Causes listed in Article 3, Paragraph 1, Items 9 through 12.

2

In the case of package tours for domestic travel, our company shall not pay damage compensation for damage arising from the following causes, in addition to the provisions above.

A

Earthquake, volcanic eruption, or tsunami.

B

Accidents arising in connection with the cause listed in the preceding item, or accidents arising based on the resulting disorder of public order.

1

Our company may choose not to pay damage compensation if the traveler falls under any of the following items.

A

Being recognized as an antisocial force.

B

Being recognized as involved with antisocial forces by providing funds or other benefits, or otherwise providing convenience to such forces.

C

Being recognized as improperly using antisocial forces.

D

In the case of a corporation, being recognized as an antisocial force controlling the corporation or substantially involved in its management.

E

Being recognized as having any other socially reprehensible relationship with antisocial forces.

1

Compensable items are limited to the traveler’s personal items carried during participation in the package tour.

2

Notwithstanding the preceding paragraph, the following items are not included among compensable items.

• Cash, checks, other negotiable instruments, revenue stamps, postage stamps, and similar items.
• Credit cards, coupon tickets, airline tickets, passports, and similar items.
• Manuscripts, design drawings, illustrations, ledgers, and similar items, including those recorded on magnetic tape, magnetic disks, CD-ROMs, optical disks, and other recording media that can be directly processed by information equipment such as computers and their peripheral devices.
• Vessels (including yachts, motorboats, and boats), automobiles, motorized bicycles, and their accessories.
• Mountaineering equipment, expedition equipment, and similar items.
• Prosthetic teeth, prosthetic limbs, contact lenses, and similar items.
• Animals and plants.
• Other items designated in advance by our company.

1

The amount of damage for which our company is liable to pay damage compensation (hereinafter referred to as the “amount of damage”) shall be determined based on the lower of the value of the compensable item at the place and time the damage occurred, or the total of the repair costs necessary to restore the compensable item to the condition immediately before the damage occurred and the costs set forth in Paragraph 3 of the following article.

2

If the amount of damage for one item or one pair of compensable items exceeds 100,000 yen, our company shall apply the preceding paragraph by deeming the amount of damage for that item to be 100,000 yen.

3

The amount of damage compensation payable by our company shall be limited to 150,000 yen per traveler, per package tour. However, if the amount of damage does not exceed 3,000 yen per traveler for a single accident, our company shall not pay damage compensation.

1

When a traveler becomes aware that damage as set forth in Article 16 has occurred to compensable items, the traveler must do the following.

A

Make efforts to prevent and reduce the damage.

B

Notify our company without delay of the extent of the damage, an outline of the accident that caused it, and whether the compensable items for which the traveler suffered damage are covered by an insurance policy.

C

If the traveler is able to receive compensation from another person for the damage, take the necessary procedures to exercise that right.

2

If, without justifiable reason, the traveler violates Item 1 of the preceding paragraph, our company shall deem the amount of damage to be the remaining amount after deducting the amount that could have been prevented or reduced; if the traveler violates Item 2, our company shall not pay damage compensation; and if the traveler violates Item 3, our company shall deem the amount of damage to be the remaining amount after deducting the amount that could have been obtained by exercising the rights to be acquired.

3

Our company shall pay the following costs.

A

Among the expenses required to prevent or reduce damage as set forth in Item 1 of Paragraph 1, those deemed necessary or beneficial by our company.

B

Expenses necessary for the procedures set forth in Item 3 of Paragraph 1.

1

When a traveler seeks payment of damage compensation, the traveler must submit to our company the prescribed claim form for damage compensation and the following documents.

A

Accident certificate issued by the police station or a third party acting in place of one.

B

Documents certifying the extent of damage to the compensable items.

C

Other documents requested by our company.

2

If the traveler violates the preceding paragraph, or intentionally makes false statements regarding the submitted documents, or forges or alters such documents (the same applies if done through a third party), our company shall not pay damage compensation.

1

If there is an insurance contract under which insurance money is payable for the damage set forth in Article 16, our company may reduce the amount of damage compensation it must pay.

1

If the traveler has a claim for damages against a third party with respect to damage for which our company must pay damage compensation, that claim for damages shall be transferred to our company to the extent of the amount of damage compensation paid by our company to the traveler.

1

Corrected visual acuity in both eyes is 0.06 or less.

2

The chewing or speech function is lost.

3

Hearing in both ears is lost.

4

All joint functions above the wrist in both upper limbs are lost.

5

Function of one lower limb is lost.

6

Because of an impairment of the thoracic or abdominal organs, bodily freedom is limited mainly to activities of daily living such as eating and washing the face.

7

Because of an impairment of the nervous system or mind, bodily freedom is limited mainly to activities of daily living such as eating and washing the face.

8

Because of combined impairments of the above body parts or similar conditions, bodily freedom is limited mainly to activities of daily living such as eating and washing the face.

(Note) In Item 4, “above” means the portion closer to the heart than the relevant joint.

1

Package travel contracts concluded by our company with travelers shall be governed by these terms and conditions. Matters not provided for in these terms and conditions shall be governed by laws and regulations or generally established customs.

2

If our company enters into a special agreement in writing that does not violate laws and regulations and is not disadvantageous to the traveler, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

1

In these terms and conditions, “arranged travel contract” means a contract under which our company undertakes, at the traveler’s request, to arrange travel services so that the traveler can receive transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation or accommodation providers, etc., by acting as agent, intermediary, or broker on behalf of the traveler.

2

In these terms and conditions, “domestic travel” means travel within Japan only, and “overseas travel” means travel other than domestic travel.

3

In these terms and conditions, “travel price” means the fares, accommodation charges, and other expenses paid to transportation or accommodation providers, etc. for arranging travel services, as well as the company’s prescribed travel agency handling fees (excluding change processing fees and cancellation processing fees).

4

In this section, “communication contract” means an arranged travel contract concluded with a cardholder of a credit card company affiliated with our company (hereinafter referred to as the “affiliated company”) by accepting an application via telephone, mail, facsimile, the Internet, or other means of communication, and under which the traveler заранее agrees that claims or obligations related to travel price, etc. under the arranged travel contract that our company holds against the traveler shall be settled in accordance with the affiliated company’s cardholder agreement separately prescribed on or after the date on which such claim or obligation is to be performed, and the travel price, etc. is to be paid by the method prescribed in Article 16, Paragraph 2 or Paragraph 5.

5

In these terms and conditions, “card utilization date” means the date on which the traveler or our company is to perform the payment or refund obligation for travel price, etc. under the arranged travel contract.

1

A traveler who wishes to conclude an arranged travel contract with our company must fill in the prescribed items on the application form prescribed by our company and submit it to our company together with the application deposit in the amount separately determined by our company.

2

Notwithstanding the preceding paragraph, a traveler who wishes to conclude a communication contract with our company must notify our company of the membership number and the contents of the travel services to be requested.

3

The application deposit in Paragraph 1 shall be treated as part of the travel price, cancellation fee, and other money payable by the traveler to our company.

1

Our company may refuse to conclude an arranged travel contract in the following cases.

A

When a communication contract is to be concluded and the traveler’s credit card is invalid or otherwise the traveler cannot settle all or part of the obligations related to the travel price, etc. in accordance with the affiliated company’s cardholder agreement.

B

When the traveler is recognized as an organized crime member, quasi-member, related person, related company, or other antisocial force.

C

When the traveler has engaged in violent demands, unjust demands, threats in connection with transactions, use of force, or similar acts toward our company.

D

When the traveler has spread rumors, used deception or force, damaged our company’s credit, obstructed our company’s business, or engaged in similar acts.

E

When there are other business reasons on the part of our company.

1

An arranged travel contract shall be formed when our company accepts the conclusion of the contract and receives the application deposit under Article 5, Paragraph 1.

2

Notwithstanding the preceding paragraph, a communication contract shall be formed when the traveler receives the notice from our company that it accepts the application under Article 5, Paragraph 2.

1

Notwithstanding Article 5, Paragraph 1, our company may, by written special agreement, form an arranged travel contract solely by accepting the contract without receiving an application deposit.

2

In the case of the preceding paragraph, the time of formation of the arranged travel contract shall be made clear in the written agreement referred to in the preceding paragraph.

1

Notwithstanding Article 5, Paragraph 1 and Paragraph 1 of the preceding article, our company may accept an oral application for an arranged travel contract whose sole purpose is the arrangement of transportation or accommodation services, and for which a document indicating the right to receive the relevant travel services in exchange for the travel price is issued.

2

In the case of the preceding paragraph, the arranged travel contract shall be formed when our company accepts the conclusion of the contract.

1

After an arranged travel contract is formed, our company shall promptly issue to the traveler a written document stating the travel schedule, contents of the travel services, travel price, and other travel conditions, as well as matters concerning our company’s responsibility (hereinafter referred to as the “contract document”). However, if our company issues, for all travel services it arranges, tickets, accommodation vouchers, or other documents indicating the right to receive travel services, it may omit issuance of the contract document.

2

When the contract document referred to in the main clause of the preceding paragraph is issued, the scope of the travel services that our company is obligated to arrange under the arranged travel contract shall be governed by the contents stated in that contract document.

1

With the traveler’s prior consent, if our company provides the matters to be stated in the document or contract document concerning the travel schedule, contents of the travel services, travel price, and other travel conditions, as well as matters concerning our company’s responsibility, by means of information and communications technology in lieu of delivering the document, our company shall confirm that those matters have been recorded in a file stored on the communication device used by the traveler.

2

In the case of the preceding paragraph, if the communication device used by the traveler is not equipped with a file for recording the stated matters, our company shall record the stated matters in a file stored on a communication device used by our company (limited to one provided exclusively for that traveler’s use) and confirm that the traveler has viewed the stated matters.

1

A traveler may request our company to change the travel schedule, contents of the travel services, or other details of the arranged travel contract. In such case, our company shall comply with the traveler’s request to the extent possible.

2

When the contents of an arranged travel contract are changed at the traveler’s request under the preceding paragraph, the traveler shall bear, in addition to any cancellation fee, penalty, or other costs required when canceling arrangements already completed to transportation or accommodation providers, etc., the company’s prescribed change processing fee. Any increase or decrease in the travel price resulting from such change to the arranged travel contract shall accrue to the traveler.

1

A traveler may cancel all or part of an arranged travel contract at any time.

2

If an arranged travel contract is canceled under the preceding paragraph, the traveler shall bear, as the consideration for travel services already received, or as cancellation fees, penalties, and other costs already paid or to be paid to transportation or accommodation providers, etc. for travel services not yet received, in addition to the company’s prescribed cancellation processing fee and the handling fee the company would have otherwise earned.

1

Our company may cancel the arranged travel contract in the following cases.

A

When the traveler does not pay the travel price by the prescribed due date.

B

When a communication contract has been concluded and the traveler’s credit card becomes invalid or the traveler otherwise becomes unable to settle all or part of the obligations related to the travel price, etc. in accordance with the affiliated company’s cardholder agreement.

C

When it becomes clear that the traveler falls under any of Items 2 through 4 of Article 6.

2

If an arranged travel contract is canceled under the preceding paragraph, the traveler shall bear, in addition to any cancellation fee, penalty, or other costs already paid or to be paid to transportation or accommodation providers, etc. for travel services not yet received, the company’s prescribed cancellation processing fee and the handling fee the company would have otherwise earned.

1

A traveler may cancel the arranged travel contract when arranging the travel services becomes impossible due to a cause attributable to our company.

2

If an arranged travel contract is canceled under the preceding paragraph, our company shall refund to the traveler the travel price already received, excluding any costs already paid or to be paid to transportation or accommodation providers, etc. as the consideration for travel services already received by the traveler.

3

The preceding paragraph shall not preclude the traveler’s claim for damages against our company.

1

The traveler must pay the travel price to our company by the deadline determined by our company before the trip starts.

2

When a communication contract has been concluded, our company shall receive payment of the travel price using the affiliated company’s card without the traveler’s signature on the prescribed slip. In such case, the card utilization date shall be the date on which our company notifies the traveler of the confirmed contents of the travel services.

3

Before the trip starts, if changes in travel price arise due to revisions in fares or charges of transportation or accommodation providers, fluctuations in exchange rates, or other reasons, our company may change the travel price.

4

In the case of the preceding paragraph, any increase or decrease in the travel price shall accrue to the traveler.

5

When our company has concluded a communication contract with the traveler and costs, etc. that the traveler must bear under the provisions of Chapter 3 or Chapter 4 arise, our company shall receive payment of such costs, etc. using the affiliated company’s card without the traveler’s signature on the prescribed slip. In such case, the card utilization date shall be the date on which our company notifies the traveler of the amount of costs, etc. that the traveler must pay to our company, or the amount that our company must refund to the traveler. However, if our company cancels the arranged travel contract under Article 14, Paragraph 1, Item 2, the traveler must pay the costs, etc. that the traveler must bear to our company by the date and method determined by our company.

1

If the expenses paid by our company to transportation or accommodation providers, etc. in arranging travel services, which are to be borne by the traveler, plus the handling fee (hereinafter referred to as the “settlement travel price”), do not match the amount already received as the travel price, our company shall promptly settle the travel price after the end of the trip in accordance with the following paragraphs.

2

If the settlement travel price exceeds the amount already received as the travel price, the traveler must pay the difference to our company.

3

If the settlement travel price is less than the amount already received as the travel price, our company shall refund the difference to the traveler.

1

When multiple travelers traveling on the same itinerary at the same time appoint a responsible representative (hereinafter referred to as the “contract representative”) and apply for an arranged travel contract, the provisions of this chapter shall apply.

1

Unless otherwise agreed by special agreement, our company shall deem the contract representative to have all authority to act on behalf of the travelers constituting the group or collective (hereinafter referred to as the “members”) in connection with the conclusion of the arranged travel contract, and transactions and the business under Article 22, Paragraph 1 relating to the group or collective shall be conducted with the contract representative.

2

The contract representative must submit to our company, by the date designated by our company, a list of the members or notify our company of the number of members.

3

Our company shall bear no responsibility whatsoever for debts or obligations that the contract representative currently owes, or is expected to owe in the future, to the members.

4

If the contract representative does not accompany the group or collective, our company shall deem, after the trip starts, the member previously selected by the contract representative to be the contract representative.

1

When concluding an arranged travel contract with the contract representative, our company may, notwithstanding Article 5, Paragraph 1, accept the conclusion of the arranged travel contract without receiving an application deposit.

2

When concluding an arranged travel contract without receiving an application deposit pursuant to the preceding paragraph, our company shall issue to the contract representative a written document stating that effect, and the arranged travel contract shall be formed when our company issues that document.

1

When the contract representative requests a change in members, our company shall comply with the request to the extent possible.

1

When the contract representative requests a change in members, our company shall comply with the request to the extent possible.

2

Any increase or decrease in the travel price arising from the change in the preceding paragraph, and any costs required for the change, shall accrue to the members.

3

As a general rule, the content of the tour-conductor service shall consist of the duties necessary to conduct group or collective travel in accordance with the predetermined travel itinerary.

4

As a general rule, the hours during which the tour conductor provides tour-conductor services shall be from 8:00 a.m. to 8:00 p.m.

5

When our company provides tour-conductor services, the contract representative must pay our company the prescribed tour-conductor service fee.

1

If, in performing an arranged travel contract, our company or a person to whom our company has outsourced arrangements pursuant to Article 4 (hereinafter referred to as the “arrangement agent”) intentionally or negligently causes damage to a traveler, our company shall be liable to compensate for such damage; provided, however, that this shall apply only when notice is given to our company within two years from the day following the occurrence of the damage.

2

If a traveler suffers damage due to a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from public authorities, or other causes beyond the control of our company or its arrangement agent, our company shall not be liable to compensate for such damage, except in the case set forth in the preceding paragraph.

3

Notwithstanding the provisions of Paragraph 1, with respect to damage arising to baggage, our company shall compensate for such damage only if notice is given to our company within fourteen days in the case of domestic travel, or within twenty-one days in the case of overseas travel, counting from the day following the occurrence of the damage, and such compensation shall be limited to 150,000 yen per traveler, except where our company acted intentionally or with gross negligence.

Article 24

If our company suffers damage due to the traveler’s intentional act or negligence, the traveler shall compensate for such damage.

1

When entering into an arranged travel contract, the traveler must make use of the information provided by our company and endeavor to understand the traveler’s rights and obligations and other contents of the arranged travel contract.

3

After the trip has started, in order to smoothly receive the travel services stated in the contract document, if the traveler recognizes that a travel service different from that stated in the contract document has been provided, the traveler must promptly inform our company, our arrangement agent, or the provider of the relevant travel service of that fact at the travel destination.

1

A traveler or member who has concluded an arranged travel contract with our company may receive payment from the business guarantee deposit that our company has deposited pursuant to Article 7, Paragraph 1 of the Travel Agency Act, with respect to claims arising from the transaction.

2

The name and location of the depository office where our company has deposited the business guarantee deposit are as follows.

• NameNagano District Legal Affairs Bureau Ina Branch Office
• Location5064-1 Chuo, Ina City

Article 1

Arranged travel contracts concluded between our company and travelers shall be governed by these terms and conditions. Matters not provided for in these terms and conditions shall be governed by laws and regulations or generally established customs.

2

If our company enters into a special agreement in writing that does not violate laws and regulations and is not disadvantageous to the traveler, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

1

Travelers with whom our company concludes a travel procedure agency contract shall be travelers who have concluded an organized tour contract, a made-to-order tour contract, or an arranged travel contract with our company, or travelers for whom our company has acted as agent to conclude a contract for an organized tour of another travel agency entrusted to our company.

1

In these terms and conditions, “travel procedure agency contract” means a contract under which our company undertakes, in return for receiving travel agency handling fees for travel procedure agency services (hereinafter referred to as “travel procedure agency fees”), to perform, at the traveler’s request, the following services (hereinafter referred to as “agency services”).

1

Procedures related to obtaining passports, visas, re-entry permits, and various certificates.

2

Preparation of immigration and emigration procedure documents.

3

Other services related to the preceding items.

1

A traveler who wishes to conclude a travel procedure agency contract with our company must fill in the prescribed items on the application form prescribed by our company and submit it to our company.

2

A travel procedure agency contract shall be formed when our company accepts the conclusion of the contract and receives the application form referred to in the preceding paragraph.

3

Notwithstanding the preceding two paragraphs, our company may accept an application for a travel procedure agency contract by telephone, mail, facsimile, Internet, or other communication means without receiving the application form. In such case, the travel procedure agency contract shall be formed when our company accepts the conclusion of the contract.

4

Our company may refuse to conclude a travel procedure agency contract in the following cases.

1

When the traveler is recognized as an organized crime member, quasi-member, related person, related company, or other antisocial force.

2

When the traveler has engaged in violent demands, unjust demands, threats in connection with transactions, use of force, or similar acts toward our company.

3

When the traveler has spread rumors, used deception or force, damaged our company’s credit, obstructed our company’s business, or engaged in similar acts.

4

When there are other business reasons on the part of our company.

5

Promptly after the travel procedure agency contract is formed, our company shall deliver to the traveler a written document stating the contents of the agency services undertaken under the relevant travel procedure agency contract (hereinafter referred to as the “entrusted services”), the amount of the travel procedure agency fees, the method of collection, our company’s responsibility, and other necessary matters.

6

With the traveler’s prior consent, if our company provides the matters to be stated in the document referred to in the preceding paragraph by means of information and communications technology in lieu of delivery of the document, our company shall confirm that those matters have been recorded in a file stored on the communication device used by the traveler.

7

In the case of the preceding paragraph, if the communication device used by the traveler is not equipped with a file for recording the stated matters, our company shall record the stated matters in a file stored on a communication device used by our company (limited to one provided exclusively for that traveler’s use) and confirm that the traveler has viewed the stated matters.

1

Our company shall not disclose to others any information obtained in the course of performing the entrusted services.

1

The traveler must pay the travel procedure agency fees by the date specified by our company.

2

The traveler must submit to our company, by the date specified by our company, the documents, materials, and other items necessary for the entrusted services (hereinafter referred to as “travel procedure documents, etc.”).

3

If, in performing the entrusted services, our company must pay fees, visa fees, commissions, or other charges (hereinafter referred to as “visa fees, etc.”) to Japanese public offices, foreign diplomatic missions in Japan, or other parties, the traveler must pay such visa fees, etc. to our company by the date specified by our company.

4

If postage, transportation costs, or other expenses arise in performing the entrusted services, the traveler must pay such expenses to our company by the date specified by our company.

1

The traveler may terminate all or part of the travel procedure agency contract at any time.

2

Our company may terminate the travel procedure agency contract in the following cases.

A

When the traveler fails to submit the travel procedure documents, etc. by the prescribed date.

B

When our company determines that there are deficiencies in the travel procedure documents, etc. submitted by the traveler.

C

When the traveler fails to pay the travel procedure agency fees, visa fees, etc., or the expenses under Paragraph 4 of the preceding article by the prescribed date.

D

When it becomes clear that the traveler falls under any of Items 1 through 3 of Article 4, Paragraph 4.

E

When, in the case where the service in Item 1 has been undertaken, our company determines that there is an extremely high likelihood that the traveler will be unable, for reasons not attributable to our company, to obtain a passport, visa, or re-entry permit (hereinafter referred to as “passport, etc.”).

3

If the travel procedure agency contract is terminated under the preceding two paragraphs, the traveler shall bear the visa fees, etc. already paid, and the expenses under Paragraph 4 of the preceding article, and shall also pay to our company the travel procedure agency fees for the entrusted services already performed by our company.

1

If, in performing the travel procedure agency contract, our company intentionally or negligently causes damage to the traveler, our company shall be liable to compensate for such damage; provided, however, that this shall apply only where notice is given to our company within six months from the day following the occurrence of the damage.

2

Our company does not guarantee that the traveler will in fact be able to obtain a passport, etc., or that entry into or exit from the relevant foreign country will be permitted pursuant to the travel procedure agency contract. Accordingly, even if, for reasons not attributable to our company, the traveler is unable to obtain a passport, etc. or is not permitted to enter or leave the relevant foreign country, our company shall bear no responsibility therefor.

1

Travel consultation contracts concluded between our company and travelers shall be governed by these terms and conditions. Matters not provided for in these terms and conditions shall be governed by laws and regulations or generally established customs.

2

If our company enters into a special agreement in writing that does not violate laws and regulations and is not disadvantageous to the traveler, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

1

In these terms and conditions, “travel consultation contract” means a contract under which our company undertakes, in return for receiving travel agency handling fees for consultation (hereinafter referred to as “consultation fees”), to perform, at the traveler’s request, the following services.

1

A traveler who wishes to conclude a travel consultation contract with our company must submit to our company an application form completed with the prescribed items.

2

A travel consultation contract shall be formed when our company accepts the conclusion of the contract and receives the application form referred to in the preceding paragraph.

3

Notwithstanding the preceding two paragraphs, our company may accept an application for a travel consultation contract by telephone, mail, facsimile, Internet, or other communication means without receiving the application form. In such case, the travel consultation contract shall be formed when our company accepts the conclusion of the contract.

4

Our company may refuse to conclude a travel consultation contract in the following cases.

1

When our company performs the services listed in Article 2, the traveler must pay our company’s prescribed consultation fees by the date specified by our company.

1

Our company may terminate the travel consultation contract when it becomes clear that the traveler falls under any of Items 2 through 4 of Article 3, Paragraph 4.

1

If, in performing the travel consultation contract, our company intentionally or negligently causes damage to the traveler, our company shall be liable to compensate for such damage; provided, however, that this shall apply only where notice is given to our company within six months from the day following the occurrence of the damage.

2

Our company does not guarantee that the transportation/accommodation providers, etc. listed in the travel plan prepared by our company will actually be available for arrangement. Accordingly, even if a contract for the provision of transportation, accommodation, or other travel-related services offered by such providers cannot be concluded due to full occupancy or similar reasons, our company shall bear no responsibility therefor.