{"id":55749,"date":"2023-01-18T16:56:07","date_gmt":"2023-01-18T07:56:07","guid":{"rendered":"https:\/\/www.chuo-alps.com\/privacy\/"},"modified":"2026-07-31T19:08:18","modified_gmt":"2026-07-31T10:08:18","slug":"privacy","status":"publish","type":"page","link":"https:\/\/www.chuo-alps.com\/en\/privacy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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Privacy Policy<\/h2>\t\n<\/div>\n

Chuo Alps Kanko Co., Ltd. (hereinafter referred to as \u201cthe Company\u201d) considers the proper handling of personal information related to our customers to be a critical responsibility. We have established the specific \u201cPrivacy Policy\u201d set forth below and are committed to strictly enforcing this Privacy Policy to protect our customers\u2019 personal information with the utmost care. Please note that customers residing within the EU should also review the additional provisions applicable to the handling of personal information of EU (European Union) and EEA (European Economic Area) residents, in accordance with the EU General Data Protection Regulation (hereinafter referred to as \u201cGDPR\u201d).<\/p>\n<\/div>\n\n

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    Name, address, and name of the representative of the entity handling personal information<\/p>\n

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    759-489 Akaho, Komagane City, Nagano Prefecture 399-4117Chuo Alps Kanko Co., Ltd.Hidekazu Katagishi, President and CEO<\/p>\n<\/div>\n<\/li>\n\t\n

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    Collection of Personal Information<\/p>\n

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    We collect personal information through the following methods in connection with transactions related to our facilities and products (including accommodation, food and beverage services, banquets, merchandise sales, the provision and sale of other ancillary products and services, and the hosting of events), as well as in connection with transactions with our business partners.<\/p>\n

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    • Directly from the individualBy telephone, in writing (including electronic records), via business cards, verbally, or online<\/li>\n
    • Collection from individuals duly authorized by the data subjectapplicants, referrers, travel agencies, partners, and operators handling package tours and other products<\/li>\n
    • Information obtained from publicly available sourcesThe Internet, newspapers, telephone directories, books, and other publications<\/li>\n<\/ul>\n<\/div>\n<\/li>\n \n
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      Personal Information Held by Our Company<\/p>\n

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      The personal information we handle includes the following.<\/p>\n

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      • Basic customer information (address, name, gender, date of birth, nationality, telephone number, fax number, email address, mailing address, etc.)<\/li> \n
      • Additional information about customers (such as occupation, employer details (company name, address, phone number, department, job title), date of marriage, and family information (names, relationship, and dates of birth))<\/li> \n
      • Payment information (credit card number, bank account information, billing address, etc.)<\/li> \n
      • Information collected through security systems (such as security cameras and key cards)<\/li> \n
      • Information automatically collected on the website (cookies, IP addresses, access dates and times, etc.)<\/li> \n
      • Communication details (email addresses, phone and fax notes, letters, survey responses, etc.)<\/li> \n<\/ul>\n<\/div>\n<\/li>\n \n
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        Purpose of Use of Personal Information<\/p>\n

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        We will use the personal information we collect solely for the purposes specified below and will not use it for any other purposes or beyond the scope specified.<\/p>\n

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        • Registration and retention of customer information required by law (such as guest registration records)<\/li> \n
        • Use for sending newsletters, various special offers, product plans, event information, and other materials<\/li> \n
        • We use this information to contact the individuals who submitted surveys or other forms via email, mail, telephone, or fax.<\/li> \n
        • We use this information for transactions related to our facilities and products (including lodging, food and beverage services, banquets, merchandise sales, the provision and sale of other ancillary products and services, and the hosting of events), as well as for communications and confirmations related to transactions with our partner businesses and other transactions; for the shipment of products and the payment and settlement of charges; and for other related matters.<\/li> \n
        • Used to respond to inquiries and requests submitted to our company<\/li> \n<\/ul>\n<\/div>\n<\/li>\n \n
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          Disclosure of Personal Information to Third Parties<\/p>\n

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          We may disclose or share all or part of the personal information we have collected in the following cases:<\/p>\n

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          • We will do so only after obtaining the customer\u2019s consent. In such cases, we will exercise due care in selecting recipients and parties with whom we share the information, and we will require such third parties to manage the information appropriately in accordance with this policy, just as we do.<\/li> \n
          • When statistical data and other information are disclosed or provided in a form that does not allow for the identification of individuals<\/li> \n
          • When it is necessary to disclose information to a subcontractor with whom we have entered into a confidentiality agreement<\/li> \n
          • In the event of a business succession due to a merger, corporate split, transfer of business operations, or other reasons<\/li> \n
          • The designated recipient specified by law in cases where information is provided pursuant to laws and regulations<\/li> \n<\/ul>\n<\/div>\n<\/li>\n\t\n
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            Disclosure, Correction, or Suspension of Use of Personal Information, etc.<\/p>\n

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            If you, as the data subject, request the disclosure, correction, or suspension of use of your personal information, we will verify your identity and respond in good faith within a reasonable and necessary scope. For details regarding the procedures for such requests (required documents, submission methods, identity verification methods, fees, and other information), please contact our \u201cPersonal Information Protection Inquiry Desk.\u201d Please note that reservation confirmations for our accommodation, dining, and banquet facilities are handled by our designated customer service desk; please contact them for such inquiries.<\/p>\n<\/div>\n<\/li>\n\t\n

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            Measures Taken to Ensure the Security of Held Personal Data<\/p>\n

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            To prevent the leakage, loss, or damage of personal data and to ensure the secure management of personal data, we have implemented the following measures.(Establishment of Guidelines and Regulations for the Handling of Personal Information)Recognizing the importance of personal information and considering its appropriate use and management to be a social responsibility, we have formulated a Personal Information Protection Policy and established internal regulations that define proper and specific procedures for the collection, use, management, and disposal of personal information.(Organizational Security Measures)In addition to appointing a Chief Information Officer and establishing an Information Security Committee, we have designated responsible officers and managers within departments handling personal information, entrusting them with responsibility for the management and operation of personal information to ensure appropriate management.(Human Resource Security Measures)We continuously conduct education and awareness-raising activities regarding personal information protection for our employees and other relevant personnel.(Physical Security Measures)We have implemented measures to manage areas where personal data is handled and to prevent the theft or loss of equipment, electronic media, documents, and other materials.(Technical Security Measures)We have implemented access controls for personal data and measures to prevent unauthorized external access and computer viruses.(Understanding the External Environment)We have implemented appropriate security measures after thoroughly understanding the personal information protection systems in foreign countries where personal data is stored.<\/p>\n<\/div>\n<\/li>\n\t\n

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            Other Matters<\/p>\n

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            • We will establish personal information protection policies in accordance with relevant laws, ordinances, ministerial orders, guidelines, and other regulations pertaining to personal information, and we will review and continuously improve these policies as necessary.<\/li> \n
            • We will comply with all relevant laws, regulations, and internal policies regarding the handling of personal information.<\/li> \n<\/ul>\n<\/div>\n<\/li>\n\t\n
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              Information About the Website<\/p>\n

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              The website operated by our company (hereinafter referred to as \u201cthis Site\u201d) takes the utmost care in handling and protecting personal information in accordance with this policy to ensure that users can use our services comfortably and safely. However, we cannot be held responsible for the security of your personal information on other websites linked to this Site. We recommend that you carefully review the privacy policies of websites other than ours to ensure the security of your personal information. If such policies are not available, we advise you to contact the relevant department or representative of that website directly to verify the security of your personal information.<\/p>\n

              \u2460 Use of CookiesThis website uses cookies for certain services in order to provide you with a better user experience. Cookies are a type of data sent to your computer by a web server. The cookies used on this website are intended to provide appropriate information and ensure your security; they do not contain any personal information that could identify you. You can refuse cookies by adjusting your browser settings; however, to ensure a smooth experience when using all services on our website, please enable cookies.<\/p>\n

              \u2461 Regarding Visitor Access LogsThis website records information about visitors in the form of access logs. Access logs include the visitor\u2019s domain name, IP address, browser type, and date and time of access, but do not contain any personally identifiable information. Access logs are used for website maintenance and statistical analysis of usage patterns, and are not used for any other purpose.<\/p>\n<\/div>\n<\/li>\n\n<\/ul>\n<\/div> \n<\/div>\n<\/section>\n\n\n\n

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              Additional provisions applicable to the handling of personal data of residents of the EU (European Union) and the EEA (European Economic Area)<\/h2>\t\n<\/div>\n

              These Additional Provisions set forth specific additional information that we are required to provide to customers residing within the European Union (EU) under the EU General Data Protection Regulation (GDPR), as well as your rights regarding the handling of your personal information in accordance with applicable local laws. In the event of any conflict between these Additional Provisions and the provisions of the main Privacy Policy, these Additional Provisions shall prevail.<\/p>\n<\/div>\n\n

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                Handling of Personal Information<\/p>\n

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                The methods and purposes by which we handle your personal information (including its collection, retention, and use), the types of personal information we handle, and the disclosure of your personal information to third parties are described in this Privacy Policy.<\/p>\n<\/div>\n<\/li>\n\t\n

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                Legal Basis for the Use of Personal Information<\/p>\n

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                The methods and purposes by which we handle your personal information (including its collection, retention, and use), the types of personal information we handle, and the provision of your personal information to third parties are described in this Privacy Policy. As a general rule, our use of personal information is based on your consent. Where we do not have your consent, the legal basis for our use of personal information is the necessity to fulfill a contract with you, the necessity to take steps at your request prior to entering into a contract, the necessity to pursue legitimate interests of our company or a third party, or the necessity to comply with a legal obligation to which we are subject. The legitimate interests pursued by us or third parties include increasing operating profits through marketing and service improvements, as well as enhancing the usability and security of our website.<\/p>\n<\/div>\n<\/li>\n \n

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                Transfer of Personal Information to Third Countries, etc.<\/p>\n

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                The methods and purposes by which we handle your personal information (collection, retention, and use), the types of personal information we handle, and your individual rights. We transfer personal information collected outside of Japan to Japan for the purpose of fulfilling our contract with you or carrying out procedures requested by you prior to the conclusion of a contract. Although Japan has not received a decision from the European Commission confirming that it ensures an adequate level of protection for personal information, we handle your personal information using appropriate security and confidentiality measures.<\/p>\n<\/div>\n<\/li>\n \n

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                Retention Period for Personal Information<\/p>\n

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                We retain personal information only for as long as necessary to achieve the purposes for which it was collected, and we will take measures to securely delete or anonymize such information within a reasonable period of time after the retention period has expired.<\/p>\n<\/div>\n<\/li>\n \n

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                Your Rights Regarding Personal Information<\/p>\n

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                You have the following rights under the GDPR and other applicable laws with respect to our company. You may exercise these rights by contacting our Personal Information Protection Inquiry Desk. When we receive a request to exercise these rights, we will respond in good faith after verifying your identity, unless the request falls under an exception specified in the GDPR or other applicable laws.<\/p>\n

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                • Right of Access to Personal InformationThe right to confirm whether your personal information is being used and, if so, to access that personal information and any related information<\/li> \n
                • Right to Correct Personal InformationThe right to have inaccurate personal information corrected<\/li> \n
                • Right to Erasure of Personal InformationThe right to have your personal information erased under certain circumstances<\/li> \n
                • Right to Restrict the Use of Personal InformationThe right to restrict the use of your personal information under certain circumstances<\/li> \n
                • Right to Object to the Use of Personal InformationThe right to object to the use of your personal information based on the legitimate interests pursued by us or a third party<\/li> \n
                • Right to Data PortabilityThe right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that personal data to another controller without hindrance from us<\/li> \n<\/ul>\n<\/div>\n<\/li>\n\t\n
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                  Withdrawal of Consent<\/p>\n

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                  You may withdraw your consent to the use of your personal information at any time. Withdrawing your consent does not affect the lawfulness of the use of your personal information based on your consent prior to withdrawal. You may withdraw your consent by contacting our Personal Information Protection Inquiry Desk.<\/p>\n<\/div>\n<\/li>\n\t\n

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                  Appeal to the Regulatory Authority<\/p>\n

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                  Customers may lodge a complaint with supervisory authorities, such as national, regional, or international organizations, regarding our handling of personal information in accordance with the GDPR and other applicable laws.<\/p>\n<\/div>\n<\/li>\n\t\n

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                  Personal information required for your stay<\/p>\n

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                  We require the following information in order to provide accommodation services to our guests. In particular, Japanese law requires us to record and retain guest registration details for a period of three years. If this information is not provided, we may be unable to provide accommodation services to you.<\/p>\n

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                  • Basic customer information (address, name, gender, date of birth, nationality, telephone number, fax number, email address, mailing address, etc.)<\/li> \n
                  • Information to be included in the guest register (name, address, occupation, nationality, passport number, age, previous place of stay, destination, date and time of arrival, date and time of departure, room number, etc.)<\/li> \n<\/ul>\n<\/div>\n<\/li>\n\t\n
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                    Your Child’s Personal Information<\/p>\n

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                    If you are under 16 years of age, please provide your personal information only after obtaining the consent of your parent or legal guardian.<\/p>\n<\/div>\n<\/li>\n\t\n

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                    The existence of automated decision-making, such as profiling<\/p>\n

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                    We do not make decisions based solely on automated processing, such as profiling of personal information.<\/p>\n<\/div>\n<\/li>\n\n<\/ul>\n<\/div> \n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"Privacy Policy Chuo Alps Kanko Co., Ltd. (hereinafter referred to as \u201cthe Company\u201d) considers the proper handling of personal information related to our customers to be a critical responsibility. We have established the specific \u201cPrivacy Policy\u201d set forth below and are committed to strictly enforcing this Privacy Policy to protect our customers\u2019 personal information with […]","protected":false},"author":1,"featured_media":55748,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-55749","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t